After-sales service is one of the most critical factors determining customer satisfaction and brand loyalty. With Dehasoft Warranty & Service Tracking System, manage your product warranty periods, technical service requests, work orders and spare parts operations end-to-end on a single platform.

Why a Warranty & Service Tracking System?

Tracking warranty periods with Excel spreadsheets or paper files is not sustainable in the face of increasing product variety and customer numbers. Issues such as mixed-up serial numbers, incorrect warranty assessments, lost service requests and extended customer response times result in both financial and reputational losses for your business.

A professional warranty and service tracking system digitizes all processes from serial number-based product registration to service work order management, from technician assignment to customer notification. This increases both your operational efficiency and gives your customers a transparent and fast service experience.

Dehasoft Warranty & Service Tracking System is designed specifically for businesses in manufacturing, white goods, electronics, automotive, medical devices and industrial equipment sectors, digitizing your after-sales processes in compliance with industry standards.

Key Features

Serial Number-Based Warranty Tracking

Register each product in the system with its serial number, batch number or barcode. The product's sale date, warranty start and end dates, customer information and previous service history are displayed on a single screen. Whether a product is within or outside warranty coverage is determined automatically by the system. Automatic alerts are generated for products whose warranty periods are about to expire, allowing you to offer proactive service to your customers. Extended warranty packages can also be defined and tracked within the system.

Service Work Order Management

Every service request from a customer is automatically converted into a work order. The work order includes fault description, priority level, estimated completion time, assigned technician and spare parts information. Work orders are tracked by status: Open, In Progress, Awaiting Parts, Completed, Closed. Technicians can view work orders, update statuses and submit photo reports via the mobile application. By defining SLA (Service Level Agreement) times, an automatic escalation mechanism is triggered for work orders not completed within the specified timeframe.

Automatic Customer Notifications

Your customers are automatically informed via SMS and email at every stage of their service requests. Instant notifications are sent at all stages including request received, technician assigned, repair started, product ready and delivered. You can provide your customers with a dedicated service tracking link, allowing them to monitor request statuses live on the web. This transparency significantly increases customer satisfaction and reduces call center workload.

Spare Parts and Stock Management

The speed of service operations is directly linked to spare parts availability. The Dehasoft system automatically deducts spare parts used in service work orders from stock. Automatic order alerts are generated for parts that fall below critical stock levels. With part-based consumption reports, you can see which parts are used most frequently and optimize your procurement planning accordingly. Parts transfers between multiple warehouses or service points can also be managed through the system.

ERP and CRM Integration

The warranty and service tracking system works fully integrated with your existing ERP software. When a product sale is made, the warranty record is automatically created, spare parts usage is reflected in the stock management module, and service invoices are transferred to the accounting system. Thanks to CRM integration, the customer's entire sales and service history is viewed at 360 degrees. The sales team can see the customer's warranty status and open service requests through the CRM, enabling more informed communication. With an API-based integration infrastructure, seamless integration is provided with Logo, Netsis, SAP, Mikro and other widely-used ERP systems.

Reporting and Analysis

Measure and improve the performance of your service operations with comprehensive reports. Track critical KPIs such as Mean Time to Repair (MTTR), first-time fix rate, SLA compliance percentage, technician-based performance, fault distribution by product group, spare parts consumption trends and customer satisfaction scores through visual dashboards. Identify which product groups generate the highest warranty costs with warranty cost analysis and take actions toward production quality. All reports can be exported via Excel, PDF and API.