Acquiring a new customer is far more expensive than retaining an existing one. With Dehasoft Customer Loyalty System, get to know your customers, increase their loyalty, and make your sales sustainable.

Why a Customer Loyalty System?

Research shows that acquiring a new customer costs five times more than retaining an existing one. Businesses without a loyalty program face the risk of losing their customers to competitors. A well-designed loyalty system increases Customer Lifetime Value (CLV), boosts repeat purchase rates, and creates an emotional bond with your brand.

Know Your Customer

Knowing your customers' habits, preferences, and expectations gives you invaluable power. The Dehasoft Loyalty System automatically segments your customers using RFM (Recency, Frequency, Monetary) analysis. Which customer shops frequently, which has not visited in a long time, which spends high amounts — all this information is part of your reports. With a data-driven approach, you build your campaigns based on real data, not guesswork.

Flexible Point and Reward Structures

Tiered Membership System

Classify your customers into tiers such as Bronze, Silver, Gold, and Platinum based on their spending and loyalty levels. Each tier offers increasing benefits: exclusive discounts, priority shipping, access to special products, and more. This structure increases customer motivation to move up to the next tier.

Special Occasion Campaigns

Send automatic gift points or discounts to your customers on special occasions such as birthdays, membership anniversaries, or first purchases. Personalized campaigns significantly increase customer satisfaction and return rates.

Cross-Channel Usage

Your customers can earn and spend points both in your online store and at your physical branches. With the omnichannel structure, they operate through a single loyalty account regardless of the channel.

Personalized Campaign Engine

The Dehasoft Loyalty System works with automatic campaign triggers. Send automatic SMS or email to customers who have not shopped for a certain period. Remind customers who abandoned their carts. Offer bonus point campaigns on related products to customers who shop in a specific category. You can easily define all these rules from the management panel.

Mobile Loyalty Card

Say goodbye to plastic cards. Your customers carry digital loyalty cards on their phones. You can deliver your campaigns instantly to your customers' phones with push notifications. QR code enables quick point earning and spending at the store.

Analytics and Reporting

Measure the effectiveness of your loyalty program with Customer Lifetime Value (CLV), churn prediction, campaign ROI analysis, and segment-based performance reports. See which campaigns work and which segments are growing based on data.

Integration

Your loyalty system works fully integrated with your e-commerce platform, POS devices, and ERP software. Point earning, spending, and return transactions are automatically synchronized across all channels. This way, your customers enjoy a consistent experience while you manage all data from a single center.